I hope you’ll be delighted with your product, however, if you would like to return or exchange your order for whatever reason I'm here to help. I offer free returns or exchanges within 30 days of receiving your order. You can return your product for a full refund to the original payment method, store credit or an exchange.
Please note the following considerations –
- Any discounted items are final and cannot be returned or exchanged.
- Returned items must be in the same condition that they were received in. Any damage to the item may result in a refund refusal.
- My lampshades are very fragile - please take extra care when packaging.
- I am unable to refund shipping fees.
- Please be aware that my lampshades are made from extremely old and delicate fabric. Some shades may have signs of age or natural wear and tear. I believe this just adds to the individual beauty of products.
To initiate a refund or exchange please email firstname.lastname@example.org and I will be able to process this for you.